Refund policy

Last updated: 21 October 2026

We want you to be happy with every order. This policy explains how to cancel an order, return an item and get a refund. It does not affect your statutory rights under UK consumer law.

Changed your mind? You have 14 days
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day after you receive your items. To cancel, email us at info@happyshopuk.co.uk with your order number and the items you are returning. You then have a further 14 days to send the items back to us.

Items should be returned unused and in their original packaging. If an item has been handled more than is needed to inspect it (as you would in a shop), we may reduce your refund to reflect the loss in value.

Items that cannot be returned once opened
For health and hygiene reasons, products that arrive sealed cannot be returned once the seal or protective packaging has been opened. This includes cosmetics, skin care, hair care, fragrance, razors, personal and intimate care products, baby care products and lubricants. If you change your mind about one of these products, please return it unopened and still sealed.

Return postage
If you are returning an item because you changed your mind, you pay the cost of sending it back. We recommend using a tracked service, as we cannot refund items that do not reach us.

Please send returns to:
Happy Shop UK – Returns
58 Carnostie
Worksop
S81 0DB
United Kingdom

Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the problem. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund. In these cases we will cover the cost of returning the item.

Refunds
We will refund you within 14 days of receiving your return (or proof that you have sent it). Refunds are made to your original payment method and include the original standard delivery charge, if you paid one. Your bank may take a few extra working days to show the money in your account.

Contact us
Questions about a return? Email info@happyshopuk.co.uk and we will reply within one working day.